When you are separated from your partner and you are both parents of one or more children, it can be hard to come to arrangements over budgeting and financing their education and welfare. The CSA helpline is still open to existing claims and you will be able to consult their staff whenever you have a question or a complaint. The team that handles all new support applications is known as Child Maintenance Options, or CMO, and we have included their details in our table above. New queries regarding Child Maintenance should be forwarded to Child Maintenance Options instead on 0843 816 6322. You may even choose to make payments directly if you are operating via the Child Maintenance Service (for new cases), or if you are still registered with the CSA. You will be expected, generally, to pay a £20 application fee – however, if you are under the age of 19, live in Northern Ireland or are a victim of domestic violence, this fee will be waived. Processing times:  Payments made by credit card are processed and sent to parents within 4 business days. As a public-facing government body, the CSA is open to and responsible for handling concerns and problems of all natures and magnitudes, which means that if you do need to make a formal complaint, you are encouraged to so. There is no specific CSA complaints telephone number at this time – however, the main CSA phone number will provide you with instant access to support as and when you need it. However, there may be occasions where you are unable to stick to an agreement with your ex-partner, in which case the CSA can be brought in to act as an intermediary. A complete list of services provided can be found here; t hese services are provided at little or no cost. Opening Hours: Monday-Sunday, 08:00-18:00. Both the Child Maintenance Service and the CSA can take further action if payments aren’t made – ranging from fines to court action. It is therefore important to have as much contact information as possible for both parties if applicable. The CSA contact number can be called at any time if you or your ex-partner have any concerns regarding the nature of payments being made, the scheme you are currently registered to, or what you can expect from the scheme in future. The Child Support Program provides customers with several options to return and request forms. While CSA customer services previously handled all cases, new and existing, this has since been streamlined so that two specific teams now handle new and ongoing cases respectively. If the ‘receiving parent’ and children in question move or live abroad, they will not be eligible for Child Maintenance support, regardless of where the ‘paying parent’ may be residing. Child Support Services staff act in the public interest and do not represent either side of a child support case. If you are in an existing arrangement with the CSA, the team can be called on 0843 816 6322 to assist with any queries you may have. All content is available under the Open Government Licence v3.0, except where otherwise stated, National restrictions in England from 5 November, Coronavirus (COVID-19): guidance and support, Transparency and freedom of information releases, you have lost your job or you’re temporarily receiving Statutory Sick Pay, you have been contacted by the Child Maintenance Service in the last 5 days and have been asked to call them, you have received notification of a court or tribunal date, you have received notification of a deduction order from a bank, at the top of any letter from the Child Maintenance Service.

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