There is not enough information available to create the chart. and dated copy of the service agreement reflecting the fees and Mr***’s I have been patient for 3 years and from the non-responsiveness, reimbursement, sense of urgency, or ownership, I have no other recourse than to take legal action. Hi Gloria. I do not want to secure an attorney yet, just trying to give them enough wiggle room to respond but it's going onto a month and they hope we will go away. Review #2198890 is a subjective opinion of poster. I submitted written notifications of cancelation of all services. I worked at Paychex full-time (Less than a year)Prosflexibility to work on projects, tool wise and time wise. Avoid Paychex if you can! Review #1127616 is a subjective opinion of poster. Crooked. ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people. Paychex is committed to providing resources to the Spanish-speaking community. 2016, again, it seems that Paychex does not understand that this is a customer Things started out ok but got worse with every month. Review #1660207 is a subjective opinion of poster. Paychex overpaid social security by more than three and a half times what it should have been. OT IS 24.75, Fixing my pay rate to 16.75 like on the payment proof, Login issues I changed my cell number and it keeps saying it will send a confirmation to old number I cant do anything Im stuck, I am tired ive been tossed around from specialist to account managers specially because this rotation always creates payroll problems for our company because paycheck employees do not communicate with each other so we basically have to start over again Every time we are switched around, No longer an employee and it took too long to find someone to help me. horrible! Please reach out to me directly at:, Only the latest review will count in the company's TrustScore. Sincerely, Bill ZMarket Manager Paychex, Inc, I hate the incompetent company! These two plans are doing well and mirroring the market trend. about policies, well it clearly is not at all about policies, and never was Then Paychex charged me $140 for Plan Administration fees and now also wants a $75 fee to issue a rollover check. Paychex personnel have a high turnover rate at least every few months. After timely email correspondences and escalating emails in TaxPay, (there was never a phone number that I could call) I finally received acknowledgment that they made an error. Contact Support. So now I have pay checks going to a closed account and pay checks coming out of a different company account. User's recommendation: Find someone else. $per monthHe is asking for a refund totaling $3,610.00.With our late inquiry response, we enclosed a signed that Paychex provided us with service, Paychex showed a complete lack of FACT- the company handling all of the medical... Had a 401 with them lost my job and need to cash out to pay bills and Christmas for my to girls. After waiting for my check for 2 weeks, I call and they void and reissue the check which they say must have gotten lost. services was sent to them on December 9th, 2015; in which we still *** ***’s position is that if Paychex had initially provided us with the Please help! I tried to use the remaining amount of my FSA toward a purchase of glasses from February. *** ***, Thank you for your inquiry about *** *** *** ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occurI have enclosed the complaint against Paychex, Inc(“Paychex”) for your reference What can we help you with? Program is cumbersome and not user friendly. {{REDACTED}}. Companies like this don't care about their customers and only understand LEGAL action. Apparently, Paychex did not submit the abatement for the 2 additional quarters. The price level of this organization is high according to consumer reviews. I finally get a guy on the line (an overseas rep) and he tells me that the amount will be restored 10 business days for when I mailed the check. 2) Paychex doesn't provide detailed up to date information on accounts. Hello, my name is Tricia Phillippi and I am a manager with Heartland Payroll, while we do not “directly” offer worker’s comp(this is to your benefit)We partner with Top Rated Insurance Carriers and Top Rates Insurance Agents who specialize in specific industries. You rarely can speak with a supervisor. If anyone else has had this experience with this company (and I know there are many), please contact me and let's take legal action. Stay clear of this crooked company. What happened? Customer service did not meet my standards. Cumbersome program- frankly it is all smoke and mirrors as far as i am concerned. Review #1901948 is a subjective opinion of poster. Unfortunately, I cannot do that. they are well established, won't listen, won't change. It's always blamed on someone new. I have someone purchasing a house and they need their money. No one answers the phone. Rollover. I don't want a check for my entire retirement! If you are reading this please look elsewhere to run your payroll. Customer Service reps are anathema, they ask the same questions yet there is no resolve of issues, I have asked to speak to Customer Service Director only to be told that my call would be returned by them within 24-hours, well a week has gone by and still no call from this firm. would have understood that the complaint was primarily about the lack of I can't pay my car or bills. As you can see, there have been constant errors/issues that it says that I'm now getting a disbursement check for "%"! They only issue checks. Loyal good paying customer for almost 20 years being harassed for pennies to them!!! I fired Paychex as payroll company after they did not pay my employees on time in 3 ocations. Outrageous and unexpected fees. And to one other guy here mentioning law suit, I would support that if it's possible. Regards, *** ***, Review #1515493 is a subjective opinion of poster. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. What is your customer experience with Paychex? What's %? They have withdrawn excessive amounts from my business accounts on a number of occasions. This has shot right past ridiculous.UPDATE: The collection attorney listens at approximately the same level of Paychex. signatureAt no time did Paychex attempt to mislead this Recent recommendations regarding this business are as follows: "Choose another payroll and retirement company", "get a paper check", "Find someone else". I was in Orlando, FL recently and I had my card stolen on March 7th, 2008. After the owner of the company passed away we closed the company and they did our W2’s for us. We came to Paychex Flex after many struggles with ADP Workforce Now chaos of tracking problems with ticket #'s, the overwhelming misinformation and their accountability for that information from their Representatives, which just created a ton of extra work for us. Regards, *** ***, Thank you for the additional inquiry regarding *** * *** *** ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur. I counter offered with 15 business minutes. I continue to be billed.After following all of their rules for leaving their service, my account being closed with limited service, we still are getting billed. Literally given a severance check (through Paychex). Find contact information for help with Paychex Flex payroll, time and attendance, health and benefits, and more. Review #1642632 is a subjective opinion of poster. I would never do business with this company ever again. Paychex has been making mistakes on 50 % of my employees, every week for over a year. To ensure we are providing the most up-to-date and accurate information, some content on this website will be shown in English, and will be provided in Spanish when available. The could give me my money and simply send me a w9 for the taxes. Paychex received the complaint from *** *** with T*** *** *** *** Paychex takes complaints from our clients and their employees very seriously, and we appreciate the opportunity to assist in the resolution … Your employees deserve it. Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. I am told that you can't withdraw your money unless you are terminated? I'm told nothing can be done at this point after payroll was submitted, now pay checks will bounce on one company and the others will get paid from the wrong company. Paychex asked me for a voided check, bc I needed funds sent electronically. Will never do business with them again. date, we will not be crediting the client as requestedHe was charged for his original check date, and we did not charge him for the correctionsThe total invoice for the corrections was $0.00 I believe the matter to be resolved to the client's satisfactionIf you have further questions, you can contact me at ***.Sincerely, Melissa Q*** Market Service Manager, I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Review #1568450 is a subjective opinion of poster. informed of the $ 1,plan transfer fee for transferring the 401K plan They then sent an email offering a laundry list of other expensive services. *** *** contests that Paychex has not handled his/her company’s tax filings and payments in a satisfactory manner.Mr*** contacted Paychex on May 2, 2017, to review his concerns and provide an updateIn November 2016, *** *** *** was removed from our Taxpay service due to insufficient fundsOur client has since been reinstated with us; however, due to miscommunication, there was a lapse in tax payments made to the IRSPaychex will collect payments for April and make the payment due May Payments for periods prior to April will be the client’s responsibility.I’ve offered to help Mr*** with the abatement of penalty and interest that result from this situationI apologized for a lack of communication from their representative, and I’ve assigned a new dedicated service representative to *** *** ***I’m also increasing the client’s discount of percent to percent for one yearI will continue to monitor the situation until the matter is resolved to Mr*** satisfaction.If you require additional information or have questions about this complaint or Paychex’ resolution of this complaint, please feel free to contact me directly at ###-###-#### ext***, or ***Sincerely,Heather R***Branch Manager, Thank you for your inquiry regarding *** ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur.Ms*** noted concerns about the requirement that clients are to process their first payroll with What I was quoted and what they actually charge are completely different. I cannot believe Paychex is still in business, must be because their competition (ADP) is just as horrible at what they do!!!!!! Paychex ranks 378 of 1825 in Financial Services category. I was never a pissed consumer. Most professional financial institutions provide all the above features as a standard service. Words can not express how appalled I am with this company. The overall rating of the company is 1.3 and consumers are mostly dissatisfied. This is the 2nd time in 6 months that their incompetence put me in a bind. obvious management and customer service issues, which they chose to not follow We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. Rights Reserved, You Are About to Contact We use cookies to improve your experience on our site and to show you personalised advertising from our … Thank You for Your Reply! lack of Paychex’s ability to provide adequate and correct payroll processing, customer service waits are hours longs. The moron who is my specialist changed the wrong account.

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